Shipping policy

Tseven Diamonds guarantees free and secure shipping, worldwide. All shipments are handled through Fedex/ Auspost shipping.

Please allow 1-2 business days for your order to be processed and once cleared we will proceed to ship your order. The details provided below outline out the estimated duration for shipping and delivery.

 

FREE Worldwide shipping
Express Delivery (5 Working Days): FEDEX express

 

Custom orders

Please allow up to 6 weeks for custom orders to arrive as these products are crafted to your specific order and are subject to a step-by-step quality control assessment to ensure your product is of the highest quality.

Custom Orders include our VVS moissanite products which are handcrafted once an order has been placed.

 

TAXES & DUTIES

Friendly reminder, all customers are responsible for duties and fees where applicable. All orders are shipped duties and taxes unpaid. As we ship to over 70 countries worldwide, duty fees may vary. Tseven diamonds is not liable for any fees applicable.

 

OWNERSHIP AND RISK

Unfortunately, we are unable to cancel or make any changes to your order once it has been placed, however, if you require any changes to your specified address, please contact us immediately via email at support@tsevendiamonds.com.

Tseven Diamonds will not be held responsible for any damage or loss of goods. Once shipped, unfortunately, we cannot be held liable for any loss or damage during transit. In the unlikely event that your order is not received within the expected delivery time frame, please note that all delivery dates and times specified by us is an estimate only.